Comprehensive platform for complaints and claims management

InconFIX is a system designed to enable organizations to manage customer complaints and claims in a centralized, structured, and efficient manner. Through multiple intake channels, configurable workflows, and analytical reporting, InconFIX enhances the customer experience and optimizes internal resolution processes.

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Additional benefits of the InconFIX software

Improved customer experience

Centralizes complaint management and ensures clear, structured responses.

Clear and traceable processes

Each case is recorded with its complete history and up-to-date status.

Greater operational efficiency

Automates assignments, notifications, and internal workflows.

Data-driven decision-making

Reports and charts that help identify critical areas and opportunities for improvement.

Adaptable to the organization

Configurable catalogs, workflows, and appearance based on the client’s structure.

Future scalability

Designed to incorporate new channels, areas, or features without requiring redesigns.

Key features of the Inconfix system

Secure authentication

Access through Active Directory with user and role control to ensure secure system management.

Multi-channel intake of complaints and claims

Submission of issues via API, internal interfaces, or digital channels configurable by branch.

Manual issue registration

Data entry screen for the direct logging of complaints or claims by operators.

Configurable catalogs

Management of categories, services, and responsible areas according to the organization’s structure.

Why choose InconFIX?

InconFIX transforms complaints and claims management into a structured, transparent, and measurable process, reducing response times and improving customer perception.
In addition, it provides the organization with analytical tools and improvement plans that turn each complaint into an opportunity to optimize services and internal processes

Preguntas frecuentes sobre la plataforma

What is InconFIX?
It is a platform designed to register, manage, and track customer complaints and claims in a centralized manner.
How are complaints entered into the system?
They can be received via API, through internal data entry screens, or through digital channels configurable by branch.
Does the system allow defining resolution workflows?
Yes. InconFIX includes a complete workflow that covers all stages of a complaint through to its resolution.
Can reports and metrics be generated?
Yes. The system provides reports by area and category, as well as graphical comparisons for management analysis.
Who manages the system?
Administrators can manage users, roles, catalogs, notification rules, and visual customization.
Is InconFIX scalable?
Yes. It is designed to grow in terms of user volume, channels, and future functionalities.

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